Return & Warranty Policy
ArmixGear products are non-returnable. Please check your watch model, size, colour and compatibility carefully before placing your order.
Once delivered, products cannot be returned or exchanged for change of mind, ordering the wrong model/size/colour, dislike of appearance, or other preference-based reasons.
Damaged, defective or incorrect items
If you receive an item that is damaged in transit, materially defective on arrival, or different from the item ordered, contact support promptly with your order number, clear photos/video and packaging details. Where the claim is accepted, ArmixGear may provide an appropriate replacement or other remedy as required by applicable law. This does not create a general return right.
3-month watch strap warranty
Eligible ArmixGear watch straps only include a 3-month limited warranty from the date of delivery against manufacturing defects in the strap or its supplied fastening hardware under normal use.
The 3-month strap warranty does not cover normal wear, scratches, cosmetic changes, misuse, accidental damage, incorrect installation, modification, exposure beyond the product's intended conditions, or damage caused by the watch/device itself.
Screen guards
Screen guards do not include the 3-month strap warranty. Damage after installation—including scratches, cracks, impact damage, bubbles caused by installation, misalignment, removal or re-installation—is not treated as a manufacturing warranty claim unless required by applicable law.
How to make a warranty claim
Email mainsh.sony2@gmail.com with your order number, product name, description of the issue and clear photos/video. We may request additional information to assess the claim.
Nothing in this policy limits consumer rights that cannot legally be excluded in your jurisdiction.